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Regulation E - The Basics and Error Resolution

Duration : 90 Minutes

Donna K. Olheiser,

Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. She is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her exp Read more


In this 90-minute session, the basics of Regulation E will be covered, which includes some basic definitions, such as consumer account and access device.

We will also discuss and define the limits of liability and who is liable for what amount while providing some real-life scenarios. Details on the error resolution process for consumer notification to the financial institution, research time involved, and the timing of providing provisional credit; included will be guidelines on the “what if” there is no error, and providing notice to consumer, and any overdraft protection relating to that provisional credit being reversed.  

Included in the discussion will be liability (maximum amounts) of the consumer and financial institution when there is the loss of a debit card. 

Course Objectives:

As a financial institution, you have responsibilities and liabilities under Regulation E for your consumer accounts when there are unauthorized transactions.      

Regulation E contains an error resolution process for electronic payments posting to consumer’s accounts.  In this session, the basics of Regulation E will be covered, which includes some basic definitions, such as consumer account and access device.

Why Should You Attend:

Included in this session is an opportunity for attendees to apply the basics of Regulation E and the error resolution timeframes and processes as provided in this webinar, as the trainer walks attendees through some real-life scenarios.

Course Outline:

• Timeframes for consumer when reporting errors to the financial institution

• Consumer liability and responsibility for unauthorized transactions

• Loss or theft of Debit card and liability of which party for those transactions not authorized

• Financial Institution liability and responsibility when handling errors to consumer accounts

• Identify what is covered by Regulation E and what is not covered

• List details on “What is an Error”

• Describe the maximum dollar amount of liability for a lost or stolen access device (both consumer and FI)

• Define the Error Resolution Process including timeframes

What You Get:

• Training Materials
• Live Q&A Session with our Expert
• Participation Certificate
• Access to Signup Community (Optional)
• Reward Points

Who Will Benefit:

• Bank operations staff

• New employees in the payments industry

• Bank managers and payment professionals

• CEO’s and CFO’s

• Risk, Compliance and Audit personnel

• ACH Operations staff

• Compliance Officers

• ACH Managers

• Front Line – teller and customer service staff

• Electronic Payments Professionals

• Anyone who wishes to enhance their knowledge of the banking regulations relative to Reg E

Please reach us at 1-888-844-8963 for any further assistance or if you wish to register

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